Welcome to the official website of Tranquil Years Retreat. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Use. Please read them carefully before proceeding.
1. Acceptance of Terms
By using this website, whether as a visitor or a registered user, you agree to these Terms of Use, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any part of these terms, you must not access this site or use our services.
2. Eligibility
Our services are intended for adults aged 18 and above. By using the site, you confirm that you are of legal age and have the authority to agree to these terms either on your own behalf or on behalf of another individual.
3. Changes to Terms
We reserve the right to modify these Terms of Use at any time without prior notice. Changes will be posted on this page with an updated effective date. Your continued use of the website after such changes constitutes your acceptance of the revised terms.
4. Use of Website
You agree not to misuse the website or its contents. Prohibited activities include, but are not limited to:
-
Attempting unauthorized access to the website or its servers
-
Transmitting malicious code or engaging in hacking activities
-
Using automated systems to access the website
-
Disrupting the experience of other users
-
Sharing false, misleading, or harmful information
We reserve the right to restrict or terminate your access if we believe you have violated these terms.
5. Intellectual Property
All content on this website—including text, images, graphics, logos, audio, video, and software—is the property of Tranquil Years Retreat or its licensors and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use or reproduction is strictly prohibited.
6. Privacy Policy
We are committed to protecting your privacy. Our collection and use of personal information are governed by our Privacy Policy, which forms part of these Terms of Use. Please review it to understand how your data is managed.
7. Third-Party Links
Our website may contain links to third-party websites. These links are provided for convenience only. We are not responsible for the content, policies, or practices of third-party sites, and their inclusion does not imply endorsement.
8. Service Disclaimer
Tranquil Years Retreat provides residential care and wellness services for seniors. While we strive to ensure the highest standards of health and support, we do not guarantee medical outcomes or improvements in health conditions. Our facility is not a replacement for hospital care or emergency medical services.
All information provided on the website is for general informational purposes only and should not be considered professional medical advice. Always consult a qualified healthcare provider before making decisions regarding your health or that of a loved one.
We make every effort to ensure that the information on this website is accurate, but we cannot guarantee its completeness or timeliness. Tranquil Years Retreat assumes no liability for reliance on the content provided.
9. Refund Policy
We are committed to providing transparent and fair financial policies for all residents and their families.
-
Admission Fees: All admission fees are non-refundable once the resident has been successfully placed in our facility.
-
Monthly Fees: Monthly care fees are billed in advance. Partial refunds may be issued only in cases of early termination due to health-related relocation or passing of the resident, and must be requested in writing.
-
Optional Services: Payments made for optional services such as excursions, therapy sessions, or premium packages are non-refundable unless the service is canceled by Tranquil Years Retreat.
All refund requests must be submitted to support@tranquilyears.com and will be reviewed within 14 business days. Approved refunds will be processed via the original method of payment within 30 business days.
10. Limitation of Liability
Tranquil Years Retreat shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the site or our services. We do not guarantee uninterrupted or error-free access to the website.
11. Governing Law
These Terms of Use are governed by the laws of the Republic of Singapore. Any disputes arising from or relating to the use of this website or our services shall be subject to the exclusive jurisdiction of the courts of Singapore.
12. Contact Information
For any questions about these Terms of Use or your experience on our website, please contact us at:
📧 Email: support@tranquilyears.com