Tranquil Years Retreat (“we,” “our,” or “us”) is committed to safeguarding the personal information of all visitors, clients, residents, and their families. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website and services.
1. Information We Collect
We may collect the following types of personal data:
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Identity Data: Full name, date of birth, gender
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Contact Data: Email address, mailing address, phone number
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Health Data: Medical history, medication records, special care needs (only if you apply for residency or care services)
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Usage Data: Website behavior, IP address, browser type, session activity
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Payment Data: Credit card details, billing address (if applicable)
2. How We Use Your Information
Your data may be used for the following purposes:
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To provide residential care and wellness services
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To personalize user experience on our website
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To process billing and payments securely
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To respond to inquiries and support requests
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To send updates, newsletters, or appointment reminders (only with consent)
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To comply with legal and regulatory obligations
We do not sell, trade, or rent your personal data to third parties.
3. Data Storage and Security
All personal data is stored in secure environments using encryption, firewalls, and access controls. Only authorized staff with specific roles have access to sensitive information.
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
4. Your Data Rights
You have the right to:
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Request access to the data we hold about you
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Request correction or deletion of your data
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Withdraw your consent at any time
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Object to data processing or restrict it
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Request a copy of your personal data in digital format
To exercise your rights, email us at support@tranquilyears.com. We will respond within 30 days.
5. GDPR Compliance
We fully comply with the General Data Protection Regulation (GDPR) for individuals located in the European Economic Area (EEA). Under GDPR, we ensure:
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Lawfulness and Transparency: Your data is processed legally and transparently
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Data Minimization: We collect only what is necessary
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Purpose Limitation: We do not use data for any purpose other than what you consented to
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Security: We implement strong data protection measures
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Rights Access: You can request, modify, or erase your data
If you believe your data rights under GDPR have been violated, you have the right to lodge a complaint with your local Data Protection Authority.
6. Cookie Policy
We use cookies and similar technologies to enhance your browsing experience and analyze site traffic.
Types of cookies we use:
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Essential Cookies: Necessary for site navigation and core functionality
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Analytics Cookies: Help us understand how users interact with the website
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Preference Cookies: Remember your language and display settings
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Marketing Cookies: Track your activity to deliver personalized advertisements (only if explicitly accepted)
You can manage cookie settings through your browser or refuse non-essential cookies via our cookie banner.
7. Third-Party Services
We may use third-party platforms for services such as email communication, website analytics (e.g., Google Analytics), and payment processing. These platforms operate under their own privacy policies and are GDPR-compliant where applicable.
8. International Data Transfers
If you are accessing our services from outside Singapore, please note that your data may be transferred to and processed in Singapore where our servers are located. We take all necessary measures to ensure adequate data protection levels in compliance with international standards.
9. Policy Updates
We reserve the right to update this Privacy Policy as needed. Updates will be posted on this page, and the date of revision will be noted above. We encourage you to review this policy periodically.
10. Contact Us
For any questions, concerns, or data requests, contact us at:
📧 Email: support@tranquilyears.com